Refund and Returns Policy

At Joy Journ, we are committed to delivering quality products at great prices. If you are not completely satisfied with your purchase, our Return & Refund Policy is here to ensure a smooth, fair, and transparent resolution.

1. 🔄 Return Policy

You may request a return within 7 days of delivery if:

• The product you received is damaged or defective
• You received an incorrect item (wrong product, size, or color)
• The item has a major manufacturing defect

To be eligible for a return:

• The product must be unused, unwashed, and in its original condition
• All tags, labels, and packaging must be intact and unaltered

❌ Returns will not be accepted for:

• Minor color or texture differences due to screen/display settings
• Size issues if the correct size was delivered (please refer to the size guide before ordering)
• Damage due to misuse, improper handling, or wear and tear

2. 🔁 Exchange Policy

You can request an exchange within 7 days for:

• Size or color exchange (if the product is unused and stock is available)
• Replacement of a defective or incorrect item

📌 Note: Exchange is subject to stock availability. If we cannot fulfill the exchange request, we may offer an alternative product or a full refund.

3. 💰 Refund Policy

• Refunds are processed within 7–10 business days after we receive and inspect the returned item
• Refunds are made via the original payment method
• For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit, as per customer preference
• Shipping charges (if applicable) are non-refundable unless the error was on our side

4. 🛠️ Warranty & Support

Joy Journ does not offer manufacturer warranties unless explicitly mentioned on the product page. However, we perform strict quality checks before dispatch. If you face an issue, our support team is always here to help.

5. 📦 How to Initiate a Return or Exchange?

To get started:

• Email us at 📧 support@joyjourn.com within 7 days of receiving your order
• Share your order number, reason for return/exchange, and clear photos of the issue (if applicable)
• Our team will guide you through the process, whether it’s scheduling a pickup or sending it back manually

If you have questions, don’t hesitate to reach out.

Thank you for shopping at Joy Journ.