Terms & Conditions

Welcome to Joy Journ! By accessing or using our website and services, you agree to abide by the following Terms and Conditions. Please read them carefully before placing any order or using our platform.

1. Acceptance of Terms

By using www.joyjourn.com, you confirm that:

• You are at least 18 years old, or using the platform under the supervision of a parent/guardian.
• You agree to these Terms & Conditions and our Privacy Policy.
• Joy Journ reserves the right to update these terms at any time without prior notice.

2. Product Information

• We strive to provide accurate product details, including images, descriptions, and specifications.
• Slight variations in color or packaging may occur due to lighting or display differences and are not considered defects.
• Products may not come with manufacturer warranties unless explicitly mentioned.

3. Orders & Payments

• Orders must be placed through our official website only.
• All prices are listed in INR and are subject to change without notice.
• We use secure payment gateways. Orders may be canceled if suspected of fraud or policy violation.
• You will receive a confirmation email after a successful order placement.

4. Shipping & Delivery

• Orders are processed within 1–2 business days.
• Estimated delivery time is displayed at checkout.
• We are not liable for shipping delays caused by courier partners or inaccurate delivery information provided by customers.

5. Returns, Refunds & Exchanges

• Returns or exchanges are accepted within 7 days of delivery (see our Return & Refund Policy for full terms).
• Products must be unused, with original tags and packaging.
• Refunds (if approved) are processed within 7–10 business days to the original payment method or via bank transfer/store credit for COD orders.

6. Limitation of Liability

Joy Journ is not responsible for any indirect, incidental, or consequential damages resulting from product use.
Users must follow care instructions provided with each product.

7. Prohibited Activities

You agree not to:

• Use the website for unlawful or deceptive purposes.
• Post false reviews, engage in fraudulent transactions, or misuse discounts.
• Attempt to hack, disrupt, or alter the platform or its content.

Violation of these terms may result in legal action or suspension of your access.

8. Intellectual Property

All content on Joy Journ (text, logos, graphics, product images) is the property of Joy Journ and is protected by applicable intellectual property laws. You may not use or reproduce any content without written permission.

9. Privacy Policy

Your use of the platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

10. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes arising shall be subject to the jurisdiction of the courts in the city where Joy Journ is registered or operates.

11. Contact Us

If you have questions or concerns regarding these Terms, feel free to contact us:
📧 support@joyjourn.com

By using the Joy Journ website, you agree to these Terms & Conditions.