Privacy Policy

At Joy Journ, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
• Device Information: IP address, browser type, operating system, and browsing behavior.
• Order Information: Purchase history, preferences, and transaction details.
• Cookies & Tracking Tools: Used to enhance user experience, personalize content, and analyze site traffic.

2. How We Use Your Information

We use your data for the following purposes:

• To process and fulfill your orders
• To provide customer support and respond to inquiries
• To improve our website, services, and user experience
• To send updates, offers, and promotions (with your consent)
• To detect and prevent fraud or unauthorized activities
• To comply with legal obligations and policies

3. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

• Trusted Service Providers: Payment processors, courier/delivery partners, email and marketing platforms
• Legal Authorities: When required by law or to protect our rights, users, or others

4. Data Security

We use industry-standard encryption and security measures to protect your data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights & Choices

As a user, you have the right to:

• Access your personal data
• Update or correct inaccurate information
• Request deletion of your data or account
• Opt out of promotional communications
• Manage cookie preferences through your browser

To exercise any of these rights, contact us at support@joyjourn.com.

7. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted here with an updated revision date. Continued use of our website implies your acceptance of those changes.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If you believe we have, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:
📧 support@joyjourn.com

By using Joy Journ, you consent to the collection and use of your information as described in this policy.